Refund policy

Return & Refund Policy

Last updated: 20.7.2026

We want you to love your Lady Akar dress. If something isn't right, here's how returns work.

Right of Withdrawal (EU Customers)

If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

To exercise this right, you must inform us of your decision to withdraw by a clear statement (e.g. an email to ladyakar@gmail.com before the 14-day period expires.

Return Eligibility

To be eligible for a return, items must be:

Unworn, unwashed, and undamaged
In their original condition with all tags attached
Returned within 14 days of delivery (or your applicable statutory period)

The following items cannot be returned:

Items marked as "Final Sale"
Items that show signs of wear, alteration, or damage not caused by us

How to Start a Return

Contact us at [ladyakar@gmail.com] with your order number and the item(s) you'd like to return.
We will send you return instructions and the return address.
Pack the item(s) securely, including proof of purchase, and ship them back to us.

(Note: state clearly here who pays for return shipping — you or the customer. This is one of the most important lines for conversion and complaint prevention.)

Customer pays return shipping, or
Lady Akar provides a free return label

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or payment provider may take additional time to process the refund.

Original shipping costs are non-refundable, unless the return is due to a defect or error on our part.

Exchanges

We currently do not offer direct exchanges. If you'd like a different size or style, please return your original item for a refund and place a new order.

Damaged, Defective, or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within [7] days of delivery at ladyakar@gmail.com with your order number and a photo of the item. We will arrange a replacement or full refund, including return shipping costs, at no cost to you.

Late or Missing Refunds

If you haven't received a refund yet, first check your bank account again, then contact your credit card company or bank, as processing times can vary. If you've done this and still have not received your refund, please contact us at ladyakar@gmail.com